Privacy Policy

1. Introduction

app-factory.dev Limited is committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our Vita platform.

This policy complies with the EU General Data Protection Regulation (GDPR), and other applicable privacy laws.

2. Data Controller & Processor

You agree that for your personal data which you store and process in Vita, you are and will remain always the Data Controller and have necessary legal basis for using the data.

You agree that app-factory.dev Limited are the Data Processor for the information for which you are the Controller, and which is stored in our platform.

3. Information We Collect

Personal Data You Provide:

Account information (name, email address)
Your personal data (insurance policies, subscriptions, documents, renewals)
Communications with our support team

Automatically Collected Data:

Usage data and analytics
Device information and IP addresses
Log files and error reports
Performance and security monitoring data

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance: To provide our Vita services
Legitimate Interest: For security, analytics, and service improvement
Consent: For marketing communications (where required)
Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Information

Provide and maintain our Vita platform
Process your personal data and track your life admin
Authenticate users and prevent unauthorized access
Provide customer support and respond to inquiries
Improve our services and develop new features
Ensure platform security and prevent fraud
Comply with legal obligations and law enforcement requests

6. Data Sharing and Transfers

We do not sell your personal data. We may share data with:

Service Providers: Trusted third parties who help operate our platform (hosting, analytics, support)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In case of merger, acquisition, or sale of assets
International Transfers: Your data may be processed in countries outside the EU. We ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses.

7. Your Data is Yours

At any time, and without requiring any action from us, you are able to download your data via our "Export All Data" feature. This will provide an accurate list of all data downloaded to your computer. Once there, responsibility for the security of the information becomes yours.

8. Data Retention

We retain your data for as long as:

Your account remains active
Required to provide our services
Necessary for legal, tax, or regulatory purposes
Required to resolve disputes or enforce agreements

Upon account deletion, we will delete your data within 30 days, except where longer retention is required by law.

9. Your Rights (GDPR)

Under GDPR, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data ("right to be forgotten")
Portability: Receive your data in a machine-readable format
Restriction: Limit how we process your data
Object: Object to processing based on legitimate interests
Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at hello@app-factory.dev.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

10. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@app-factory.dev.

You can also complain to the Information Commissioner (ICO) if you are unhappy with how we have used your data.

The ICO's address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

11. Cookie Policy

What are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze how our platform is used.

Types of Cookies We Use:

Essential Cookies (Always Active)
Required for basic functionality, authentication, and security. Cannot be disabled.

Performance Cookies
Help us analyze usage patterns and improve our services. These are anonymized and aggregated.

Functional Cookies
Remember your preferences and settings to enhance your experience.

Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect platform functionality.

12. Data Security

We implement comprehensive security measures including:

Encryption between our servers and your browser
Regular security audits and penetration testing
Access controls and authentication mechanisms
Regular backups and disaster recovery procedures
Employee training on data protection

13. Children's Privacy

Our platform is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through email or platform notifications. Continued use after changes constitutes acceptance of the updated policy.

15. Contact Information

For questions about this policy, please contact us at:

Company: app-factory.dev Limited. Registered in England and Wales | Company Number: 16567409
Registered Office: 12b Otley Street, Skipton, England, BD23 1DZ
Email: hello@app-factory.dev

Privacy Policy & Cookie Notice